We're bummed if you're not satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .

● If you are not 100% satisfied with your purchase, you can return the product and
get a full refund or exchange the product for another one.(In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer.)
● You can Return or Refund a product for up to 30 days from the date you received it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
● The refund will be processed within 7 working days after the receipt and validation of return. Please check your account then.
● For any problem related to the return and refund, please contact us.

Item arrived defective and cannot be fixed with a replacement part
We shipped out the wrong item
We shipped it to the wrong address
We shipped a duplicate order
Item malfunctioned during the 30 day returns period (Assuming the customer assembled the item properly per the instruction manual)
IMPORTANT: For items that arrive damaged or are defective, You must provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back. The customer is also vulnerable to the 15% restocking fee as well as any shipping charges the seller has paid out. If a customer claims an item is defective/damaged, the customer must provide proof prior to return, with no exceptions. Use the Contact Us form to submit pics/videos for your return request.

Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund.

When the Customer Pays For Return Shipping – In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer. Pre-paid return shipping labels are not provided in these instances. It is important to note that original shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs. Examples of these customer returns may include:

Buyers Remorse (“Not satisfied with performance”, “Item doesn’t fit me correctly”, “Item doesn’t meet my expectations”, “I tried it, but I want something else”, etc)
No Reason / No Longer Want
Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
Order Cancellation after the item already shipped out, even if you have not yet received the item
The customer bought the wrong one
The customer accidentally bought too many
The customer accidentally provided the wrong shipping address
After the 30-day return period, the return refund policy does not apply if the item is faulty. The time for a return refund is 30 days. (calculated from the date of receipt)

Exchange Processing flow
Step 1:
Please contact us by email at support@kixyes.com, let us know your problem, and confirm the solution.
Step 2:
Take a picture of what you shipped and send it to us, as well as the tracking number. The maintenance fee depends on whether it is within the warranty. (please check the Warranty coverage)
Step 3:
We confirm the goods were returned and checked the problem. Please also email us your
specific contact details (name, cell phone number, detail address, ZIP code).
Step 4:
We will send the goods back to you.
Thank You For Your Cooperation!

Return instructions:

1. Submit Return & Exchange application.Please Click to"Submit for Return & Exchange"

2. After receiving your application, our customer service will contact you. Please check and reply e-mail within 7 days, or application will be closed automatically and unable to continue return process.

3. Drop off your package at the local post office.

4. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition.

5. Refund & exchange will be processed within 1-7 working days once get return package.(the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.Postage will be deducted if it was a free shipping order.

Notes:

1. Return application must be submitted within 30 days from the date of receipt of the package. If application exceeds 30 days we will not be able to accept your request.

2.Return address isn't the company address on Kixyes website. Our customer service will provide you a return address and a RMA number after return authorized.

3. Products with custom made, clearance items, used and damaged are unavailable for return.

4. Please make sure return of goods must be unused, unwashed, unmodified, with tags and packaging. Accessories and promotional gifts must be returned together.

5. After receiving the return address and RMA number, please return the parcel within 7 days and inform us of the return logistics number. Otherwise, the Return & Exchange Application will be automatically closed and unable to continue return process. Please make sure to remark the RMA number on outside of parcel when return. If the parcel is returned to other address or without RMA number on outside packaging, we cannot refund or exchange.

6. Please use Post Office when returning goods. If we fail to receive return parcel for returning through other carriers, buyer needs to undertake the loss.

7. Return and reship cost is on buyer, freight collect isn't acceptable.

8. The original shipping fee and Shipping Guarantee are non-refundable.Postage cost will be deducted if it was a free shipping order.

For the return address, please contact customer service by email to obtain the address. (support@kixyes.com) Thank you!

Cancel order
kixyes usually ships your order within 1-3 business days. To cancel an order, please contact kixyes as soon as possible to cancel the order and get an immediate refund. However, if your order has shipped, we will refund your money when you return the order. To cancel your order, please contact support@kixyes.com
contact us. If the return is caused by the consumer, the shipping cost is borne by the consumer. The specific cost should depend on the courier company you choose. If, due to us, the goods received are damaged or incorrect, the consumer is not responsible for the shipping costs.

Address:
Add: Room 2005-1, Block B, Jiaheng Building, 1852 Hualong Road, Licheng District
Jinan Shandong, 250100
China

Email: support@kixyes.com
Tel: （+86） 17859493998 (Mr. Zhu)

Other:

1. Since it is a manual measurement, the physical size may be slightly different from the size chart (Apparel Products: ±4cm for the bust, waist and hip size, ±2 cm for the item length and the sleeves length and so on).
2. Due to the shooting light and the screen setting, physical color may be slightly different from picture online.
3. Please notice some products may have odor, fading, spinning and wrinkle due to the feature of material, it is not a quality problem.
4. There may be a little stain in the production process of the product, which does not affect the use of the product.
5. It is possible that some clothing buttonholes do not open. Please cut it with scissors after it is received. Please do not cut the buttonhole beyond the border.
6. Accessories, colors, patterns, product details and so on may be slightly different from the pictures online due to different production batches.